Shipping Policy

At BagCove, we provide customers with clear information about shipping destinations, costs, processing times, transit times, tracking, and delivery.

1. Shipping Destination

We currently ship handbags only to eligible addresses within the United States.

Orders with a delivery address outside the United States will not be processed. Shipping availability is also subject to the address being accepted during checkout.

2. Shipping Cost

BagCove provides free standard shipping on all eligible United States orders.

  • Shipping Cost: $0
  • Minimum Order Requirement: None
  • Additional Delivery Fee: None

Any applicable sales tax will be calculated and displayed before the customer completes checkout.

3. Order Processing Time

Orders are normally processed within:

Handling Time: 1–2 business days
Processing Days: Monday–Friday
Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Orders successfully placed and confirmed before 5:00 PM ET begin processing according to the stated handling timeframe.

Orders placed:

  • After 5:00 PM ET
  • On weekends
  • On United States public holidays

will begin processing on the next business day.

Payment verification, address verification, product availability, or fraud-prevention reviews may occasionally affect processing time. If additional information is required, we will contact the customer.

4. Transit Time

After the order has been processed and transferred to the shipping carrier, the estimated transit time is:

Transit Time: 4–6 business days
Estimated Total Delivery Time: 5–8 business days

The total estimated delivery time includes both:

  • 1–2 business days of order handling
  • 4–6 business days of carrier transit

Business days do not include weekends or United States public holidays.

Delivery dates are estimates and are not guaranteed. Severe weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside our reasonable control may cause delays.

5. Shipping Carrier

BagCove currently uses FedEx for order delivery.

If an alternative carrier is required for a particular order or destination, the carrier information will be included in the shipment-confirmation email.

The carrier and tracking information shown in the shipment-confirmation email will apply to that order.

6. Order Tracking

Tracking is provided for shipped orders.

Once an order has been dispatched, the customer will receive a shipment-confirmation email containing:

  • Tracking number
  • Shipping carrier
  • Tracking link, where available

Tracking information may take up to 24 hours after dispatch to display its first carrier update.

Customers are responsible for providing a valid email address during checkout.

7. Shipping Address

Orders are shipped to the shipping address provided and confirmed during checkout.

Customers should carefully review their:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Phone number

If you need to change the shipping address, contact us immediately. We cannot guarantee an address change after an order has entered processing or has been shipped.

For payment and transaction security, BagCove may need to cancel and refund an order through the original PayPal transaction and ask the customer to place a new order using the correct shipping address.

8. Duties and Taxes

Because BagCove currently ships only within the United States, customers will not be charged import duties or customs fees by BagCove upon delivery.

Applicable state or local sales tax, if required, will be calculated and clearly displayed at checkout.

The final order total displayed before payment includes the product price, applicable sales tax, and the stated shipping charge.

9. Delayed Packages

If an order has not arrived within the estimated delivery timeframe:

  1. Review the tracking information.
  2. Confirm that the delivery address is correct.
  3. Check for carrier notices or attempted-delivery updates.
  4. Contact us at support@bagcove.shop.

We will review the tracking information and, where appropriate, contact the shipping carrier to open an investigation.

Carrier investigations may require additional time. A delivery delay does not automatically mean that a package is lost.

10. Lost Packages

If the carrier confirms that a package was lost in transit, BagCove will review the order and provide an appropriate resolution, which may include:

  • Sending a replacement, subject to product availability; or
  • Issuing a refund through the original PayPal transaction

Orders showing confirmed delivery may require a carrier investigation before a replacement or refund is approved.

11. Damaged Packages

If an order arrives damaged:

  • Contact us within the return period.
  • Provide the order number.
  • Provide clear photographs of the product and packaging.
  • Keep the product and original packaging until instructions are provided.

Approved damaged-item returns will be handled according to our Return & Refund Policy.

12. Undeliverable or Refused Packages

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of an incorrect address, missing address information, refusal, or repeated unsuccessful delivery attempts, contact us for assistance.

Any refund or reshipment will be reviewed after the returned package has been received and inspected.

13. Contact Information

For shipping or tracking assistance, contact us: support@bagcove.shop

Business Information

Business Name: BagCove

Business Days: Monday – Friday 

Business Hours : (9:00 AM – 5:00 PM)

Business Phone: +1(585) 233-6272

Email: support@bagcove.shop

Business Address: 129 Prince St, New York, NY 10012, USA