Frequently Asked Questions (FAQs)

We’re here to provide clarity and ensure a smooth shopping experience for all our customers in the United States. If you need further assistance, don’t hesitate to reach out through our Contact page or by email.

Question #1: What kind of products do you sell?

Answer: At BagCove, we offer high-quality handbags designed under our own brand. Our focus is on providing premium handbags that meet the style and everyday needs of our customers.

Question #2: How long will my order take to arrive?

Answer: We work efficiently to get your order to you as quickly as possible.

Order Cut-Off Time: 5:00 PM (PT)

Processing Time: 1 to 2 business days (Monday–Friday)

Shipping Time: 4 to 6 business days (Monday–Friday)

Total Estimated Delivery: 5 to 8 business days

Question #3: Do I have to pay for shipping?

Answer: No. We provide Free Shipping on all orders delivered within the United States. There are no hidden fees at checkout.

Question #4: Where is BagCove located and where do you ship?

Answer: Bagcove is located at 129 Prince St,New York,NY 10012 USA .BagCove currently ships exclusively to customers within the United States.

Question #5: Can I modify or cancel my order after placing it?

Answer: Yes. We offer a 24-hour cancellation window. Please email us at support@bagcove.shop as soon as possible if you wish to cancel your order.

Question #6: What is your return policy?

Answer: We offer a 30-day return window from the date of delivery. Please note that return shipping costs are the responsibility of the customer if the return is due to a change of mind. To qualify for a return, the handbag must be unused and returned in its original condition and packaging.

Question #7: Is there a restocking fee for returns?

Answer: No. We charge $0 Restocking Fee for all eligible returns.

Question #8: When will I receive my refund?

Answer: Once we receive and inspect your returned item, we will process your refund. It typically takes 7 business days for the refund to be completed. All refunds are issued in US Dollars (USD).

Question #9: Do you provide tracking for orders?

Answer: Yes. Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment.

Question #10: What payment methods do you accept?

Answer: We currently offer Cash on Delivery (COD) as our payment method. Customers pay for their orders at the time of delivery. No online payment is required during checkout.

Question #11: How can I reach customer support?

Answer: We’re here to help! You can contact us by email at support@bagcove.shop or by calling our customer support number. We aim to respond to all inquiries within 24 hours during business days.

Business Information

Business Name: BagCove

Business Days: Monday – Friday

Business Hours : (9:00 AM – 5:00 PM)

Business Phone: +1(585) 233-6272

Email: support@bagcove.shop

Business Address: 129 Prince St, New York, NY 10012, USA