Refund Policy

At BagCove, customer satisfaction is important to us. This policy explains the conditions, costs, methods, and timeframes applicable to returns and refunds for products purchased directly from https://bagcove.shop/.

1. Return Window

We accept return requests within 30 calendar days after the order is delivered.

To qualify:

  • The return request must be submitted within 30 days of delivery.
  • After receiving return authorization and instructions, the item must be shipped within the timeframe provided in the return instructions.
  • Returns are accepted by mail only. We do not currently accept in-store returns.

Returns requested after the 30-day period may not be accepted, except where otherwise required by law.

2. Return Eligibility

For a standard return, the product must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include all original tags, accessories, inserts, and components
  • Include proof of purchase or the BagCove order number
  • Be securely packaged to prevent damage during return shipping

Products showing signs of use, alteration, misuse, or customer-caused damage may not qualify for a refund.

These condition requirements do not apply in the same manner when the product was delivered damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact us promptly within the 30-day return period at support@bagcove.shop.

Please provide:

  • Order number
  • Description of the problem
  • Clear photographs of the product
  • Photographs of the packaging, where applicable

After reviewing the request, BagCove will provide return instructions. If a physical return is required for an approved damaged, defective, or incorrect product, BagCove will provide a prepaid return shipping label.

Do not return the product before receiving instructions from our customer-support team.

4. Customer-Remorse Returns

Customer-remorse returns include:

  • Change of mind
  • Ordering the wrong color or product
  • Personal preference
  • No longer wanting the item

For customer-remorse returns:

  • The customer is responsible for arranging and paying all return shipping costs.
  • Original shipping charges, if any, are non-refundable.
  • A trackable return shipping service is recommended.
  • BagCove is not responsible for return packages lost or damaged before reaching the authorized return location.

5. Return Method

All returns must be completed by mail.

To start a return:

  1. Email support@bagcove.shop with your order number and reason for return.
  2. Include photographs if the product is damaged, defective, or incorrect.
  3. Our support team will normally respond within one business day.
  4. If the return is approved, we will provide the authorized return address and instructions.
  5. Package the product securely and mail it using the approved instructions.

Do not send a return to our public business address unless our support team specifically instructs you to do so. Unauthorized returns may not be accepted.

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

  • Damaged, defective, or incorrect product: BagCove pays the approved return shipping cost.
  • Customer remorse or ordering mistake: The customer pays the return shipping cost.

No return shipping fee will be deducted when BagCove is responsible for the return.

7. Restocking Fee

BagCove does not charge a restocking fee.

Restocking Fee: $0

8. Non-Returnable Products

The following products are not eligible for standard returns:

  • Personalized or custom-made products
  • Products clearly marked “Final Sale” before purchase
  • Products damaged through misuse or improper handling after delivery
  • Products returned without required accessories, packaging, or components

This section does not limit any rights that may apply to products received damaged, defective, or incorrect.

9. Exchanges

We do not currently offer direct exchanges.

To obtain a different product or color:

  1. Request a return for the original product.
  2. Wait for the return to be approved.
  3. Place a separate order for the replacement product.

Product availability and prices may change before the new order is placed.

10. Return Inspection

After the returned product is delivered to the authorized return location, our team will inspect it.

We will notify you by email whether the refund has been:

  • Approved
  • Partially approved, where permitted and properly explained
  • Declined because the return does not meet the stated requirements

11. Refund Method

Approved refunds will be issued through the original PayPal transaction used for the purchase.

We do not issue refunds through:

  • Cash
  • Bank transfer
  • A different PayPal account
  • Any payment method other than the original PayPal transaction

For approved customer-remorse returns, the refund generally covers the eligible product price and applicable sales tax. Original shipping charges, if any, are non-refundable.

For damaged, defective, or incorrect products, approved refunds include the eligible product price, applicable sales tax, and any original shipping charge paid for that product.

12. Refund Processing Time

BagCove will issue an approved refund within 7 business days after the returned product has been received, inspected, and approved.

After BagCove issues the refund, PayPal or the customer’s original funding source may require additional processing time. Depending on the funding source, a card refund may take longer to appear on the customer’s statement.

13. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If an order is successfully cancelled after payment, the refund will be issued through the original PayPal transaction.

14. PayPal Disputes

We encourage customers to contact BagCove first so we can attempt to resolve any order or refund issue.

Eligible transactions may also be covered by PayPal Purchase Protection, subject to PayPal’s eligibility requirements and applicable terms. Nothing in this policy is intended to restrict rights that customers may have under applicable law or PayPal’s terms.

Business Information

Business Name: BagCove

Business Days: Monday – Friday 

Business Hours : (9:00 AM – 5:00 PM)

Business Phone: +1(585) 233-6272

Email: support@bagcove.shop

Business Address: 129 Prince St, New York, NY 10012, USA